Last Updated: 1 June 2026 | Applies to: menang29 (menang29.one)
Your privacy matters to menang29. This Privacy Policy explains what personal data menang29 collects from you when you use the menang29 platform at menang29.one, how we use that data, who we share it with, and what rights you have in relation to it. Please read this Policy carefully before using the menang29 platform.
This Privacy Policy ("Policy") is issued by menang29 ("menang29", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at menang29.one. This Policy applies to all personal data processed in connection with your use of the menang29 platform, including the Sportsbook, Live Casino (menang29 Casino), Slots, Virtual Casino, Plinko, account registration and management, customer support interactions, and marketing communications.
By registering for a menang29 account or using the menang29 platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the menang29 Terms & Conditions, which govern the overall use of the Platform.
menang29 acts as the data controller in respect of personal data processed under this Policy, meaning we determine the purposes and means of processing your personal data.
menang29 collects personal data from you directly, automatically through your use of the Platform, and from third parties in certain circumstances. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Provided by you at registration or KYC verification |
| Contact Data | Email address, phone number, residential address | Provided by you at registration or account update |
| Financial Data | Payment method details, transaction amounts, deposit/withdrawal history, e-wallet identifiers (Touch n Go, Boost), bank account references (Maybank, CIMB, Public Bank) | Provided by you during transactions; received from payment processors |
| Gaming Data | Bet history, game session records, wagering activity, win/loss records, bonus usage | Generated automatically by Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, page interaction data | Collected automatically via cookies and server logs |
| Communications Data | Customer support chat transcripts, email correspondence, feedback submissions | Generated through your interactions with menang29 support or communications channels |
| Marketing Preferences | Consent records, communication preferences, opt-in/opt-out history | Provided by you; recorded by the Platform |
menang29 does not intentionally collect sensitive personal data (such as racial origin, religious beliefs, or health data) unless required by applicable law or to support responsible gaming obligations.
menang29 uses the personal data we collect for the following purposes:
menang29 processes your personal data on the following legal bases:
5.1 What We Use. The menang29 platform uses cookies and similar tracking technologies (including pixel tags and session identifiers) to operate and improve the Platform. Cookies are small text files stored on your device when you visit menang29.one.
5.2 Types of Cookies. menang29 uses the following categories of cookies:
5.3 Managing Cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in to your menang29 account or using core Platform features.
menang29 does not sell your personal data to third parties. We share personal data only in the following circumstances:
Important: menang29 will never sell, rent, or exchange your personal data with unaffiliated third parties for their own marketing purposes without your explicit consent.
The menang29 platform is operated on infrastructure that may involve the transfer of personal data to servers located outside Malaysia. Where personal data is transferred internationally, menang29 ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards, including standard contractual clauses or equivalent mechanisms recognised under applicable law.
If you have questions about the safeguards applied to international data transfers from your menang29 account, please contact us using the details in Section 13.
menang29 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including for the duration of your active menang29 account and for a period thereafter as required by applicable law.
Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
Subject to applicable law, you have the following rights in relation to personal data held by menang29:
To exercise any of these rights, please contact the menang29 support team using the details in Section 13. menang29 will respond to data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, with notice provided to you.
menang29 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:
While menang29 takes all reasonable precautions to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your menang29 account credentials. If you suspect unauthorised access to your account, please contact menang29 support immediately.
The menang29 platform is strictly for adults aged 21 years and above. menang29 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to close the associated account and delete the relevant data. If you believe that a minor has registered for a menang29 account, please contact us immediately using the details in Section 13.
menang29 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered menang29 players via email or through a prominent notice on the Platform prior to the change taking effect.
The "Last Updated" date at the top of this Policy reflects when the most recent changes were made. Your continued use of the menang29 platform following notification of changes constitutes your acknowledgement of the updated Policy. Where required by law, we will seek your consent before applying material changes to processing activities based on consent.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data by menang29, please contact us:
Email: [email protected] (plain text — not a clickable link)
Platform: menang29.one — via the live chat facility available within the Platform
Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a full response within 30 days.
For responsible gaming enquiries and self-exclusion requests, please visit the Responsible Gaming page.
Six practical ways menang29 keeps your personal information secure and handled with care.
Every page on menang29 — from the login screen to the payment flow — is protected by TLS encryption. Your credentials, financial details, and session data are never transmitted in plain text.
menang29 does not sell your personal data to third parties. Your information is used only to operate your account, process transactions, and comply with regulatory requirements — nothing else.
Identity verification protects both you and the platform. menang29 verifies that all players are aged 21 and above before any withdrawal is processed, and monitors for fraudulent account activity.
2FA is available on every menang29 account. Enabling it adds a second verification step at login, significantly reducing the risk of unauthorised access even if your password is compromised.
Access your data, request corrections, or ask for deletion — your data rights are supported by the menang29 team. Submit requests via live chat or email and receive a response within 30 days.
menang29 does not hold your data indefinitely. Defined retention schedules apply to all data categories, with secure deletion or anonymisation applied when retention periods expire.
Your data is protected, your payments are secure, and your rights are respected. Join Malaysian players from Kuala Lumpur, Penang, Johor Bahru, and beyond who trust menang29 for online gaming. For adults aged 21 and above only.
Sign In to menang29Please gamble responsibly. 21+ only. Visit our Responsible Gaming page for support tools.